At Mahisuits, we strive to provide high-quality, handcrafted products and exceptional service. Please review our return and refund policy below to understand the conditions under which returns, replacements, and refunds are accepted.

Returns and Replacements

• Non-Returnable Items: Products cannot be returned without a valid reason.
• Eligible Returns: Returns are accepted only if the product is received in a damaged condition. In such cases:
  • We will replace the product at no additional cost to you, including shipping charges.
  • The replacement process will take 4 to 5 business days from the date we receive the returned product.

Refunds

• In some cases, where replacement is not possible, a refund will be issued.
• Refunds will be processed within 4 to 5 business days after the returned product is received and inspected.

Shipping Information

• All shipping processes, including replacements, are managed automatically through Shiprocket, ensuring timely and efficient delivery.
• Once your parcel is dispatched, you will receive real-time updates and tracking information directly from our system.

How to Report a Damaged Product

If you receive a damaged product, please follow these steps:

1. Contact our customer support team within 48 hours of receiving the parcel using any of the following methods:
   • Contact Us
   • WhatsApp: +91 8200341428
   • Email: privacy@mahisuits.com
2. Provide clear photos of the damaged product and its packaging for verification purposes.
3. Our team will review your request and guide you through the return or refund process.

Additional Information

• Please ensure the product is returned in its original packaging for smooth processing.
• BirdsHomes reserves the right to deny a return or refund if the product does not meet the stated conditions.

For any questions or concerns, feel free to contact us through the methods listed above. We are here to help!